FAQs

Q#1: Why is my order not delivered within the estimated time?

Answer: Some products have a longer delivery time due to the product's popularity. Additionally, we ship from different suppliers, which can also cause delays. Apologies for the inconvenience!

Q#2: Do you ship worldwide?

Answer: No, at the moment we only ship to the Netherlands and Belgium.

Q#3: I just placed my order. Can I still cancel it?

Answer: Please email us as soon as possible at info@vojea.nl. If the order has not been processed yet, it can still be canceled. Unfortunately, it cannot be canceled once processed.

Q#4: Can I add or remove products from my order?

Answer: Once an order is placed, it cannot be modified.

Q#5: What payment methods are available?

Answer: At Vojea, you can pay with iDEAL, Bancontact, Visa, Mastercard, and Maestro.

Q#6: Can I track my order online?

Answer: You can easily track your order online via our 'Track My Order' page.